CEMEX is ‘Going the Distance’ to serve its customers
CEMEX Philippines continues to deliver quality services amidst the COVID-19 pandemic with the recently held online inauguration of its in-house Service Center in Makati.
Dubbed “Going the Distance”, the service center embodies optimism and hope amid challenging times, strengthening CEMEX's commitment to continue providing superior customer experience to its clients. The hiring of the 35 new customer service representatives contributes to this end as well as CEMEX continues to invest in its people. Each new representative exceptionally trained to deliver all-out customer service across multiple channels.
At the easing of the quarantine protocols some weeks prior, CEMEX President & CEO Ignacio Mijares relayed that the company would continue to adjust and adapt despite the uncertainty brought about by the pandemic by focusing on their resources, investing in their people’s strengths and talents, and bolstering manpower and human capital to still finish the year strong as a team.
"The new Service Center is an example of how we are expanding our capacity to do things better. Our service center agents play an important role in our business. You represent the company,” said Mijares. “I know that with your commitment and passion we will be able to continue to provide the highest quality product to the construction industry in the Philippines and most especially the best possible customer experience for our clients,” he added.
Going the Distance with CEMEX Go
One of the things the new service center agents have learned is how to deliver CEMEX’s building solutions to clients and customers in fast, easy, and efficient ways by maximizing the use of digital technology across multiple channels.
The company continues to champion the use of CEMEX Go, which allows its customers to seamlessly purchase products, track deliveries, and manage their orders in real-time. With CEMEX Go, customers are empowered to oversee all aspects of their orders 24/7. Above all, CEMEX Go is developed to be a fully secured digital solution, securing not just the safety and well-being of its customers through limited touchpoints, but also of its customers’ overall experience.
In the Philippines, CEMEX Go is one of the many touchpoints that clients and partners can use to get in touch with the company’s customer service representatives. Inquiries, requests, and transactions can also be coursed through calls and messages on CEMEX’s email, hotline and social media platforms.
The new developments for CEMEX only prove that during tough times, resiliency, perseverance, innovation, and optimism should be kept to heart to make a strong, unshakeable foundation.
After all, CEMEX is built on strong foundations of trust in its people, focus on its goals, and unwavering teamwork, which enables it to continually move forward no matter what it encounters.
The CEMEX Service Center is open from 7 AM to 8 PM, Monday to Saturday, and 8 AM to 5 PM during Sundays. Customers can call (632) 8849 3501 or email phl-servicecenter@cemex.com.
CEMEX has a rich history of improving the welfare of those it serves through innovative building solutions, efficiency advancements, and efforts to promote a sustainable future in more than 50 countries worldwide. In the Philippines, CEMEX subsidiaries Apo Cement Corporation in Cebu and Solid Cement Corporation in Rizal produce and market a broad product mix of building solutions. These cement manufacturing plants carry the well-established cement brands Apo and Rizal. More information is available at www.cemexholdingsphilippines.com
